Trial and setup
How does the free trial work?
You get every feature for 7 days on your own listings. No credit card needed.
Do I need a credit card to start?
No. You start the trial without payment details.
What happens when the trial ends?
Pick monthly or yearly billing to keep using Hosto.
How do I set up Hosto?
Connect your Airbnb or Vrbo account. Hosto reads the listings, bookings and messages you already have. Then it asks what’s missing in a short chat.
Pricing and billing
How much does Hosto cost?
$19.99 a month per property, billed monthly. Billed yearly, it’s $15.99 a month per property.
What counts as a property?
One home is one property, even when it’s listed on both Airbnb and Vrbo.
Do any features cost extra?
No. Every feature is part of the price per property.
Does Hosto take a share of my bookings?
No. Hosto charges a flat fee per property. Every booking stays yours.
Can I cancel?
Yes. Cancel anytime with one click in your account.
Airbnb and Vrbo
Which channels work with Hosto?
Airbnb and Vrbo.
Will Hosto change my Airbnb account setup?
No. Your Airbnb and Vrbo setup stays as it is unless you ask Hosto to change it. You can disconnect anytime.
Do my Airbnb and Vrbo calendars stay in sync?
Yes. When a guest books a night on one, Hosto closes it on the other.
What Hosto does
What does Hosto do without asking me?
Routine work: guest questions, cleanings and calendar syncs. Hosto writes the way you do, from your property details and past messages. Prices and listings never change without your approval.
What happens when a guest asks something new?
Hosto asks you once. Then it remembers your answer for every guest after.
Does Hosto accept booking requests for me?
No. Who stays is your call. Booking requests come to you to approve or decline.
Does Hosto change my prices?
Only with your OK. Smart pricing suggests prices for open nights. Nothing changes until you approve.
Can I still reply to guests myself?
Yes. Open any conversation and write, or switch AI reply off for that guest.
Can my cleaner use Hosto?
Yes. Hosto sends your cleaner every job with a checklist. You see each cleaning and its status in your calendar.
Your data
Does Hosto train AI on my data?
Hosto doesn’t use your content to train publicly available models. It may use de-identified data to improve its own features.
Does Hosto sell my data?
No. Hosto doesn’t sell personal information.
How is my data protected?
With encryption in transit and at rest, access controls and monitoring. The privacy policy has the details.
Where is my data stored?
Mainly in the United States.
What happens to my data if I leave?
You have 30 days to ask for an export. Then Hosto starts deleting your data within 45 days. Backups clear within 90 days.
Talk to us
Can I talk to someone before I start?
Yes. Book a 30-minute call with the team.
How do I reach support?
Log in and write to us from Support in the app. Not a customer yet? Send us a message. Support hours are Monday to Friday, 9 AM to 6 PM Eastern Time.
Still have a question?
Book a 30-minute call with the team, or write to us.
