1. Introduction and Acceptance
1.1. These Terms and Conditions (the “Terms”) are a binding agreement between you and Hosto LLC. By accessing or using the Hosto.ai website, applications, APIs, and related services (the “Service”), you agree to be bound by these Terms. If you do not agree, do not use the Service.
1.2. Effective date: January 1, 2026.
1.3. The Service is provided by Hosto LLC, a Florida limited liability company based in Hollywood, Florida, United States.
1.4. Contact for legal matters: legal@hosto.ai
1.5. If you use the Service on behalf of a company or other entity, you represent and warrant that you have authority to bind that entity; the term “Customer,” “you,” or “your” includes that entity.
1.6. We may update these Terms at any time. We will post changes and revise the effective date. Your continued use after changes take effect constitutes acceptance of the updated Terms.
2. Eligibility and Accounts
2.1. You must be at least 18 years old and have the legal capacity to contract.
2.2. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
2.3. You will not sell, share, or transfer your account or credentials.
2.4. You will promptly notify us of any unauthorized use or security incident.
2.5. We may suspend or terminate your account for suspected misuse, security risk, non-payment, or as required by law.
3. The Service
3.1. Hosto.ai is a software-as-a-service platform for short-term rental operators to manage multi-channel distribution, pricing, messaging, calendars, analytics, and related workflows.
3.2. We may modify, suspend, or discontinue any part of the Service at any time with or without notice.
3.3. Beta or preview features (“Beta Services”) are provided as is, may change or be discontinued, and may be subject to additional terms.
3.4. Recommendations produced by the Service (including pricing suggestions) are informational only and are not professional, legal, tax, or financial advice.
4. Customer Content and Data
4.1. You retain all rights to content, data, messages, images, files, metadata, and materials you submit to or through the Service (“Customer Content” or “Customer Data”).
4.2. You grant us a worldwide, non-exclusive license to host, copy, process, transmit, display, and create derivative works of Customer Content solely to provide, maintain, secure, support, and improve the Service and to comply with law.
4.3. Where we process personal data on your behalf, we act as your processor. A Data Processing Addendum (DPA), if executed or adopted by reference, forms part of these Terms.
4.4. If you connect third-party platforms (for example, Airbnb, Vrbo, Booking.com, payment gateways), you authorize us to access and process data from those services as enabled by you.
4.5. We may use aggregated or de-identified information for analytics, benchmarking, and to improve the Service, provided it does not identify you or your end users.
5. Data Export, Retention, and Deletion
5.1. Export window: upon termination or written request, you may request a machine-readable export of core operational data (including listings, reservations, messages, rates, availability, pricing rules) within 30 days. We will use commercially reasonable efforts to fulfill within that window.
5.2. Deletion: after the export window, we will initiate deletion of active Customer Data within 45 days, except for backups, audit logs, or data retained to comply with law or enforce our rights.
5.3. Backups and system logs may persist for up to 90 days after deletion begins and are purged in the ordinary course.
5.4. Data recovery from backups is not guaranteed and is provided only if technically and commercially feasible.
6. Intellectual Property
6.1. The Service (including software, algorithms, AI/ML models and prompts, designs, documentation, and related intellectual property) is owned by us or our licensors and is protected by law. No rights are granted except as expressly stated in these Terms.
6.2. License to you: subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your subscription term.
6.3. Feedback: if you provide feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction.
7. Acceptable Use (AUP)
7.1. You will not copy, modify, reverse engineer, decompile, or attempt to derive source code of the Service.
7.2. You will not use the Service to build a competing product or service.
7.3. You will not probe, scan, or test the vulnerability of any system or network or breach security or authentication measures.
7.4. You will not interfere with or disrupt the integrity or performance of the Service.
7.5. You will not upload or transmit malware, illegal content, or content that infringes third-party rights.
7.6. You will comply with applicable laws, platform terms (including Airbnb, Vrbo, and Booking.com), and anti-spam, privacy, consumer protection, export, and sanctions rules.
7.7. You will not use the Service for fraudulent, deceptive, or harmful activities.
7.8. You will not exceed API limits or use the Service in a manner inconsistent with documentation or reasonable usage norms.
7.9. We may throttle, suspend, or terminate access to address violations or security and operational risks.
8. Subscriptions, Fees, and Taxes
8.1. Access requires a paid subscription or written order; plan limits (for example, listings, usage volumes) apply.
8.2. Subscriptions renew automatically at then-current rates unless canceled before renewal.
8.3. We may change prices upon renewal and will provide notice where required by law.
8.4. You authorize us and our payment processors to charge all fees and applicable taxes to your payment method on your plan schedule or to invoice you per order.
8.5. Unpaid amounts may accrue a 1.5 percent monthly late fee (or the maximum permitted by law) and may lead to suspension.
8.6. Except where required by law or expressly stated otherwise, all fees are non-refundable and non-cancellable during the current term; partial-period refunds are not provided.
8.7. You agree not to charge back valid charges; we may contest chargebacks and suspend the Service.
8.8. Trials or promotional pricing may be offered at our discretion and may be subject to special terms.
9. Support, Availability, and Maintenance
9.1. Standard support hours: Monday through Friday, 09:00–18:00 Eastern Time (United States), excluding U.S. federal holidays. Contact: legal@hosto.ai
9.2. We use commercially reasonable efforts to maintain availability and respond during support hours; critical security incidents may be addressed outside support hours on a best-effort basis.
9.3. We may schedule maintenance windows; urgent maintenance may occur without prior notice.
10. Third-Party Services
10.1. The Service may depend on or interoperate with third-party providers (including distribution channels, messaging gateways, payment processors, analytics, and hosting).
10.2. We do not control third-party services and are not responsible for their acts, omissions, or terms.
10.3. Your use of third-party services is subject to their terms and privacy policies.
11. Publicity
11.1. With your prior consent (email sufficient), we may use your name and logo in customer lists, case studies, and marketing materials.
11.2. You may revoke consent at any time by emailing legal@hosto.ai
12. Confidentiality
12.1. “Confidential Information” means non-public information disclosed by a party that is marked or reasonably understood to be confidential.
12.2. The receiving party will protect the disclosing party’s Confidential Information using at least the same degree of care it uses for its own confidential information and at least reasonable care.
12.3. The receiving party will not disclose Confidential Information except to affiliates, employees, and contractors who need to know and are bound by confidentiality obligations.
12.4. Exceptions: information that is public, independently developed without use of Confidential Information, or rightfully obtained without restriction.
12.5. Required disclosures by law are permitted with prompt notice to the disclosing party when legally allowed.
13. Warranties and Disclaimers
13.1. Each party represents that it has the authority to enter into these Terms.
13.2. Except as expressly stated, the Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, non-infringement, and warranties arising from course of dealing or usage of trade.
13.3. We do not warrant that the Service will be uninterrupted or error-free or that data will be secure or not lost.
14. Limitation of Liability
14.1. To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, or data, even if advised of the possibility.
14.2. Except for your payment obligations, your breach of the AUP or misuse of intellectual property, and your indemnity obligations, each party’s total aggregate liability under these Terms is limited to the amounts paid or payable by you to us for the Service in the 12 months preceding the event giving rise to liability.
14.3. Some jurisdictions do not allow certain limitations; in those jurisdictions, the limitations apply to the fullest extent permitted by law.
15. Indemnification
15.1. By you: you will defend, indemnify, and hold us harmless from claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from your Customer Content, your use of the Service in violation of these Terms or law or third-party rights, or your use of connected third-party services.
15.2. By us (intellectual property): we will defend you against third-party claims alleging that the Service as provided by us infringes a United States patent, copyright, or trademark, and we will pay damages finally awarded or a settlement approved by us, provided that you promptly notify us and cooperate. If the Service is or may become infringing, we may modify the Service, procure a license, or terminate the affected portion and refund prepaid unused fees. This section does not apply to claims based on Customer Content, combinations not supplied by us, or your breach.
16. Term, Suspension, and Termination
16.1. These Terms apply from your first use of the Service and continue until your subscription ends or your account is closed.
16.2. We may suspend or terminate access immediately for violation of these Terms, legal requirements, or non-payment.
16.3. You may terminate at any time; termination is effective at the end of your current subscription term unless otherwise agreed.
16.4. Upon termination, your access ceases and the data export, retention, and deletion process in Section 5 applies.
16.5. Sections intended to survive (including Sections 4 through 6, 8, 10 through 19, and definitions) survive termination.
17. Governing Law, Venue, and Dispute Resolution
17.1. Governing law: the laws of the State of Florida, United States, without regard to conflicts of law rules.
17.2. Arbitration: except for claims seeking injunctive relief or to protect intellectual property or confidentiality, disputes will be resolved by binding arbitration in Miami-Dade County, Florida, under the rules of the American Arbitration Association. The language will be English. Each party bears its own legal fees; filing and administrative fees are allocated per AAA rules. Judgment may be entered in any court of competent jurisdiction.
17.3. Class action waiver: disputes must be brought on an individual basis; class, consolidated, or representative actions are not permitted.
17.4. Injunctive relief: either party may seek injunctive or equitable relief in a court of competent jurisdiction in Miami-Dade County for breaches involving intellectual property or confidentiality.
17.5. International use: you are responsible for complying with local laws, export controls, and sanctions applicable to your use.
18. Changes to the Service and to the Terms
18.1. We may update the Service and these Terms from time to time.
18.2. For material changes to the Terms, we will provide reasonable notice (for example, via the Service or email).
18.3. Your continued use of the Service after the effective date of changes constitutes acceptance of the updated Terms.
19. Miscellaneous
19.1. Assignment: you may not assign or transfer these Terms without our prior written consent; we may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.
19.2. Notices: legal notices must be sent to legal@hosto.ai and are deemed given when sent.
19.3. Entire agreement: these Terms, together with incorporated documents such as orders and any DPA, form the entire agreement and supersede prior agreements regarding the Service.
19.4. Severability: if any provision is unenforceable, the remaining provisions remain in effect.
19.5. No waiver: failure to enforce a provision is not a waiver of that provision.
19.6. Force majeure: neither party is liable for delays or failures due to events beyond reasonable control, including internet failures, acts of God, labor disputes, war, or government action.
20. Definitions
20.1. “Customer,” “you,” or “your” means the person or entity using the Service.
20.2. “Customer Content” or “Customer Data” means data or content you submit to or through the Service.
20.3. “Order” or “Order Form” means any online checkout, in-app purchase, or signed document specifying plan, term, and pricing.
20.4. “Service” means the Hosto.ai website, platform, APIs, and related products or services provided by Hosto LLC.
20.5. “Subscription Term” means the period of paid access to the Service.
20.6. “DPA” means our data processing addendum, if executed or adopted by reference.
21. Contact
21.1. Hosto LLC, Hollywood, Florida, United States.
21.2. Email: legal@hosto.ai